today: Friday 24.11.2017

Policies

Terms of  Use and Policies

When accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. Pluse when using this websites particular services, you shall be subject to any posted guidelines or rules applicable to such services, which may be posted and modified from time to time. IF YOU DO NOT AGREE with OUR TERMS OF USE ABOVE, PLEASE DO NOT USE THIS SITE.

Disclaimer

This site and its content have informational purposes only; this site is not responsible for the accuracy, usefulness or availability of any information transmitted or made available through the site, and shall not be responsible or liable for any error or omissions in that information.

All Content on this website may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of our Company, or unless authorized in writing elsewhere on our site, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the marks or logos appearing throughout the site without the express written permission of our Company.

Service Policies:

Cancellations and Lock Outs for our regular customers

OC Cleaning LLC has no first time cancellation or lock Out fee for our customers we clean regularly every 1 or 2 or 4 weeks cos we know and understand that unexpected events happen in this quick life. We pay our team for the first cancellations  and therefor we might charge our regular customers for second cancellation or lock out fee to protect our company against bigger losses. And that is why we require a minimum of 24-hours notice if you want to cancel your appointment second time with us, but longer notice is always better. Otherwise we charge a $25 late cancellation fee 

If our teams cannot access your property because you’re not there, or their access key has not been left out for them, or you forgot to give workers on the gate permission let our team in then we classify this as a locked out. We reserve the right to charge a lock out fee of $42 per incident.

We charge this fee because it means we have to alter our cleaning schedule for the entire day, and also because we may have to inconvenience other clients as a result of the cancellation or lock out. We are also paying our team to sit idle when they should be actively cleaning your property.

Before we implemented our cancellation/lock-out fee we would routinely have clients cancel their appointment at the last minute, resulting in a loss of revenue for our business. This isn’t fair to anyone.

Please let us know in advance of any holidays you plan taking, just to ensure that you are not accidentally charged a lock-out fee which could have been avoided.

On the rare occasion that OC Cleaning LLC must cancel a scheduled cleaning appointment with less than a 24 hour notice, and has no available openings for another cleaning appointment within the next three business days, the next cleaning will be provided at half price.

 

Cancellations and Lock Outs for our first time customers

OC Cleaning LLC has cancellation or lock Out fee for our first time customers. We require a minimum of 24-hours notice if you want to cancel your appointment with us, but longer notice is always better. Otherwise we charge a $25 late cancellation fee 

If our teams cannot access your property because you’re not there, or their access key has not been left out for them, or you forgot to give workers on the gate permission let our team in then we classify this as a locked out. We reserve the right to charge a lock out fee of $42 per incident.

 

 

Cleaning standards and confusing with total cleaning.

Communication is the key. Our teams are professionals with more than 1 month special training and more than 6 months experience in cleaning.  Also we have very high standards in cleaning and focus on details (to prove it please read our yelp reviews) We understand that time to time we serve customers that have even higher standards that we have. Expectations of our customers might vary. We know it. And we understand that. Because we do estimates and quotes over the phone, we encourage our first time customers be present during the first visit and discus with our team what and how can be clean. We give you estimated hours needed to reach our standards based on the same hours we spent on all houses your size in average in the last 5 years. However each house is in different condition so some houses will need more and some houses less hours than we estimated over the phone. That is why we charge hourly and accordingly. To go behind our standards is called total cleaning. Total cleaning takes extra hours and nobody are able to predict how much longer such a cleaning can takes because expectation is not based on any standards but customers feeling. We charge extra for the total cleaning without any limits in hours or price until customer will be satisfy. We emphasize that only customers with no limitation in budget can afford total cleaning. We provide total cleaning only with no limitation in hours for cleaning.  We are not responsible to provide total cleaning estimates over the phone.

Refund or re-cleans:

Customers always have to pay for the service in the next 3 days. If the payment for service that was not done in the next 3 days we charge extra fee. Please read our Payments section bellow. We understand that some customers might be not satisfy with our service. Customer has not right for the discount price even if he or she is not fully satisfy with our service. In this case we offer refunds for them. To be eligible for refunds customers has to pay for the service right after service and also customer have to check the house right after the service when cleaners are still there.  Cleaners have to give customer notice at least half hour before they finish the cleaning. If customer is not able to get to the house on time that means that he is not eligible for any discount. If customer claim unsatisfactory with the service after service when crew is gone already we offer re-cleaning missed places for free if the next 3 days. . When we decide that customer is eligible for the refund customers will be refunded in the next 3 to 5 days.

 

Payments and late payments fees:

We offer many payments options to our customers. Online Payments (credit or debit cards) PayPal payments, cash and check payments write to company name. Payments has to be done in full in the next 3 days. After 3 days we charge extra fees $100 every week. Please make payments asap so you don’t have to pay late fee much bigger than cleaning itself.